FAQ


HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS AND SHIP OUT?

Orders ship within 5-7 business days. We ship local Philippines packages via J&T Express / JRS Express. We use our local post office or DHL for International Shipping. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe. 

CAN I ADD TO AN EXISTING ORDER?

If you would like to add more items to an existing order please send us an email at sales@cakkicollective.com, quoting your order number, and listing what item(s) you'd like us to add. 

HAS MY ORDER BEEN SHIPPED?

You will receive a shipping confirmation email once your order has been shipped. Please allow enough time for us to make your products before getting in touch. Your order will always be made within the processing time. If for some reason we are unable to complete your order within this time-frame we will email you.

WHAT IS YOUR RETURN POLICY?

If you aren't 100% satisfied, we're here to help! Please note that shipping costs are non-refundable. 

You can see our full return and exchange policy here.