Frequently Asked Questions
How long does it take for my order to process and ship out?
Almost all products are handmade - from cutting the fabrics to packaging. To ensure the best quality, please allow us up to 5-10 business days for your order to be made and taken to the courier. Rope Leashes are all ready-made and can be processed earlier.
Can I add to my existing order?
If you would like to add more items to an existing order please send us an email at email@example.com, quoting your order number, and listing what item(s) you'd like us to add.
Has my order been shipped?
You will receive a shipping confirmation email once your order has been shipped. Please allow enough time for us to make your products before getting in touch. Your order will always be made within the processing time. If for some reason we are unable to complete your order within this time-frame we will email you.