Almost all products are handmade by our founder Mika - from cutting the fabrics to packaging. To ensure the best quality, please allow us up to 5-10 business days for your order to be made and taken to the courier. Rope Leashes are all ready-made and can be processed earlier.
Orders are shipped via J&T Express & LBC.
International Shipping starts at $12 USD and increases depending on the weight and price of the parcel. All International orders are usually shipped via PHLPOST and may take up to 10 - 28 business days.
We also ship through DHL from $15 - $30 (depending on the country) for a 4-5 days express delivery.
Please Note: Shipping Rates are based on currency rates of exchange in effect at the time of order. There is always a possibility of delays due to customs which is out of our control. Some International orders may incur a customs fees (this is very rare), however, it is up to the customer to pay this fee.
You will receive a Shipment Confirmation email once your order has been shipped.
SHIPPING TERMS & CONDITIONS
• As we pride ourselves on great customer service, we can not guarantee your item(s) will be delivered in that time frame especially in busy time periods.
• Delivery times do NOT include weekends or holidays.
• We are unable to give refunds if we are given the wrong address information and your item(s) get lost or damage as that is out of our control.
• Shipping outside the Philippines takes more time. We offer Local Post Office Shipping (with tracking) & Express Shipping (with tracking) through DHL (Please contact us for Express Shipping).
If you have anymore questions or issues please contact us and we will be more than happy to help.