Delivery & Returns


PROCESSING

Bandanas are handmade by our founder Mika - from cutting the fabrics to packaging. To ensure the best quality, please allow us up to 5-7 business days for your order to be made and taken to the courier. Rope Leashes are all ready-made and can be processed earlier.

 

DOMESTIC SHIPPING

We have a 100 standard shipping rate for Domestic orders around the Philippines. Orders are shipped via JRS Express / J&T Express.

 

INTERNATIONAL SHIPPING

International Shipping starts at $11.83 USD and increases depending on the weight and price of the parcel. All International orders are shipped via PHLPOST and may take up to 12 - 28 business days.  

 

Please Note: Shipping Rates are based on currency rates of exchange in effect at the time of order. There is always a possibility of delays due to customs which is out of our control. Some International orders may incur a customs fees (this is very rare), however, it is up to the customer to pay this fee.

 

SHIPMENT CONFIRMATION

You will receive a Shipment Confirmation email once your order has been shipped. 

 

SHIPPING TERMS & CONDITIONS

• As we pride ourselves on great customer service, we can not guarantee your item(s) will be delivered in that time frame especially in busy time periods. 

• Delivery times do NOT include weekends or holidays. 

• We are unable to give refunds if we are given the wrong address information and your item(s) get lost or damage as that is out of our control.

• Shipping outside the Philippines takes more time. We offer Local Post Office Shipping & Express Shipping (with tracking) through DHL (Please contact us for Express Shipping).

If you have anymore questions or issues please contact us and we will be more than happy to help. 

 

RETURNS

We want you to be thrilled with your Cakki Collective product and we stand behind the quality of every item we make. If something does not meet your expectations, please contact us so we can make it right.

To initiate a return, please email us with your order number at sales@cakkicollective.com

To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it. 

  • Returns received within 15 days of original purchase will be refunded in full, minus shipping charges
  • We cannot accept returns after 15 days
  • Please note you can only exchange items for a different size, based on stock availability
  • Only regular priced items may be refunded, sale items cannot be refunded.

Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount.

Customers are responsible for paying return and exchange shipping costs unless it is the result of our mistake. We cannot be held responsible for items lost or damaged during return shipment.